Statement About Huawei Health and Privacy
Last updated: May 1, 2021
Huawei Health is an app provided by Huawei Services (Hong Kong) Co., Limited, a company incorporated in Hong Kong (hereinafter referred to as "we", "us", or "our").
Huawei Health allows you to track and analyze your fitness and health data in order to provide you with detailed fitness and wellness services. Huawei Health cloud provides you with a secure and reliable platform for storing your health and fitness data.
This Statement describes:
1. What Data Do We Collect About You?
3. How Long Do We Store Your Data?
5. What Are Your Rights and Options?
7. How Do We Update this Statement?
1 What Data Do We Collect About You?
As part of the Huawei Health, we shall collect and use your personal data only for the purposes stated in this Statement. Personal data refers to any information relating to an identified or identifiable natural person.
We collect and process the following data:
• Personal profile information: such as HUAWEI ID account information (account identifier, profile picture, username, gender, and date of birth), height, and weight. Your gender and date of birth are used for providing you with better exercise suggestions. Your height and weight are used to increase the accuracy of fitness data calculations.
• Fitness data: such as your device location, workout track, workout type (including walking, running, cycling, climbing, basketball, swimming, skiing, and golf), workout duration, step count, distance covered, calories burnt, altitude, maximum oxygen uptake, exercise heart rate, exercise form and other workout analysis data will be stored on the cloud and viewable on your device.
• Health data: Your sleep data, heart rate (including stress data derived from heart rate variability), body surface temperature and body composition (including body fat, body resistance, BMI, blood oxygen saturation, muscle mass, metabolism, water rate of body, visceral fat, protein, and bone mineral) will be stored on the cloud and viewable on your device. When you conduct a Stress test for the first time, a wellness questionnaire is used for calibrating your test results. The calibration is done using a calibration value derived from your answers. The calibration value is shared with your Huawei wearable and then erased from the Health app. Your answers to the questionnaire are never stored.
• Device and network information: such as your MAC address, device serial number, IMEI or other device identifier (depending on your mobile system), device type, device, and personal settings will be collected for device management, including for establishing Bluetooth connections, managing device configurations, firmware updates, and displaying the source device of the data. Your IP address, network type, and network connection will also be collected in order to improve your network connection experience. When you use the Music function to listen to music on your wearable device, Huawei Health will obtain your membership and music information (such as song name, artist, and album) from the HUAWEI Music app. If you share a device with other users, such as a weight scale, we will collect the device identifier, account identifiers, and nicknames of users who use the device. If you customize the watch face of your Huawei wearable device, we will process (but will not store) the watch face info along with your account identifier and device information to enable this functionality.
• Device and app usage data: such as the data about how you open or close the app, view pages, touch buttons, enable or disable features in apps, and the device running status.
If you use Health in a visitor mode without logging in to your HUAWEI ID account, we will collect and process the following data:
• Device information: such as device identifier (depending on your mobile system), operating system version and build number, ROM version, serial number, screen size and resolution, country/region code, language setting, Health app identifier and Health app version.
• Network information: such as mobile country code (MCC) and mobile network code (MNC).
• Service usage information: such as approved user agreement information and timestamps of usage activities.
To provide you with the service, Huawei Health needs to access the Internet and requires permissions to access Phone, Location, Storage, Microphone, Camera, Contacts, Messaging, and Call logs. You can manage the permissions on your device by going to Permissions under Settings.
2 How Do We Use Your Data?
To provide you with Huawei Health functions and fulfill contractual obligations, this app must collect and process your data for customer relationship management, service provisioning (including providing health and fitness activities for users, awarding medals to users and provide consultation and recommendation), support and communication (including customer feedback and complaint handling), maintenance, software and system updates, user identification, as well as for diagnostic and repair purposes.
Your fitness and health data, which includes sensitive information about you, shall be uploaded to Huawei Health cloud only after you give your explicit consent in the app. You can go to Me > Privacy management in the app at any time to erase the data from the cloud and/or cease further collection and processing. We will not process your fitness and health data for any other purposes than storing it in the cloud and making it available for viewing from your mobile device.
Huawei Health Kit is a health and fitness data platform service that allows you to manage and share your data across different services. You can upload your personal information, fitness data, and health data to the Huawei Health Kit cloud by going to Me > Privacy management > Link Huawei Health Kit. Your personal data may be shared with third parties with your consent. You may also authorize the Huawei Health app to receive data from these apps. If you enable the cloud data syncing for any third-party app, the data from that app will be automatically synced to the Huawei Health cloud. Please read the privacy policies of the respective third parties carefully which you can view during authorization. You can view the third-party apps or services to which you have granted such authorization by going to Settings > HUAWEI ID > Privacy center > Control account access on your phone/tablet. Huawei Health Kit will not process your fitness and health data for any other purposes than making it available for Huawei Health and third-party health and fitness services and apps to store and access based on your prior authorization.
We shall use your device information (such as device country code), app usage data (such as which screens you view and which buttons you touch in the app), and the operations data of your device and the Health app (for example when you start and stop a workout, enable and disable GPS, and begin and end a heart rate measurement) to improve our services and user experience, provided that you have given your consent for such data processing. You may at any time withdraw your consent from the app by going to Me > Privacy management > Analysis and improvement. We will also provide you with health and fitness activities, such as step counting, exercise, and sleep activities, which you can take part in to receive medals. To achieve online activity services, we will use your profile picture, nickname, and related sports and health data. Your profile picture and nickname are used to display rankings in activities, and sports data and health data are used to calculate activity scores. When you participate in and complete the objectives of the activity, you can choose to participate in the lottery. You may need to enter your name, address and phone number to complete the competition information or collect prizes. You can view your medals by going to Me > My medals.
To provide you with fitness and health news, products, and services, we will push notifications to you. This feature is enabled by default and does not analyze your personal data. If you do not want to receive push messages, go to Me > Settings > Notification management in the app and disable the corresponding notifications.
In addition, we use your personal data for information security purposes and to detect or prevent various types of misuse of services and frauds in order to provide you with secure and reliable services.
3 How Long Do We Store Your Data?
We will retain your personal data for no longer than is necessary for the purposes defined in this Statement.
We will process and retain your data for the duration of the customer relationship. Your health and fitness data, which you have synced to Huawei Health cloud, will be stored as long as you do not erase it.
In addition, we shall retain:
• Personal data processed for customer relationship management such as data subject requests, complaints, and customer interaction records for up to six (6) years from the last interaction.
• Personal data processed for contract management purposes for up to three (3) years after your HUAWEI ID has been deleted.
• Personal data that is used for analytics and improvement purposes for up to twelve (12) months from the date of collection, unless you have withdrawn you consent for processing.
• Backups and app logs, which are processed for ensuring the security of your data and services, for up to six (6) months from the date they were created.
Once the retention period expires, we will delete or anonymize your personal data in due time, unless otherwise required by applicable laws and regulations.
4 How Do We Share Your Data?
Your data will be stored in servers located in Hong Kong (China) and Singapore.
Our business operations may require us to access your data from United Arab Emirates, South Africa, Nigeria, Malaysia, Philippines, and Kenya. And our maintenance operations may require us to access your data from India. In addition, your data may also be processed by our local customer service centers located, for example, in Egypt, Mexico, India, South Korea, and Pakistan, if you are currently residing in any of these countries. However, we will not process your fitness and health data for any such purposes without your prior authorization.
When transferring and disclosing your data outside Hong Kong (China) or Singapore, we shall comply with applicable legal requirements to such transfers.
Huawei Health supports sharing of fitness and sleep data from your device to Google Fit and Apple Health Kit. Such data sharing is conducted only based on your prior authorization. You may also authorize the Huawei Health app to receive data from these apps. If you enable the cloud data syncing for any third-party app, the data from that app will be automatically synced to the Huawei Health cloud. You can adjust your data sharing settings by going to Me >Privacy management > Data sharing and authorization.
If you have uploaded data to the Huawei Health Kit cloud, your personal data, which may be sensitive, will be shared with third-party apps with your consent. Please read the privacy policies of the respective third parties carefully which you can view during authorization.
If you have authorized other data sharing from your HUAWEI ID account, which includes your Huawei Health data, you can revoke such authorization at any time from Settings > HUAWEI ID > Privacy center > Control account access.
After pairing your Huawei wearable devices, third-party apps that interact with these devices through Huawei Health may obtain your device's random identifier (which will be reset with each pairing and is unique for each app), device name, device hardware information, and device status (charging or in use), so they can send notifications or messages to your wearable devices, and access data on your wearables with your explicit consent, including the sensor data (heart rate), sleep status (being asleep or awake), exercise type (walking, running, or other), heart rate exception alarm, and wearing status of the device. You can manage the permissions for these third-party apps by opening the Huawei Health app, going to Me > Settings > Device capabilities, and selecting the corresponding third-party app.
By using such third-party products and services, the processing of personal data is governed by the privacy policies respective thereof. We encourage you to familiarize yourself with these privacy policies.
If your wearable device supports the Weather reports function, your city-level location is shared with the weather service provider. You may disable the weather function from Weather reports under My devices.
If you share a device with other users, such as a weight scale, your personal information may become visible to other users of the device under certain circumstances (such as when the device does not know to which user to allocate the measurement result).
For generating your outdoor workout routes, we will transfer your location information to a map service provider operating under contract and acting on behalf of us.
We will share your fitness and health data to third-party insurance companies with your consent in order to provide you with better insurance services. For more details about how they protect your data, please refer to their privacy policies.
We may also share your data:
• When required in response to a legal process or request from a competent authority according to applicable laws or in connection with a legal proceeding or process.
• When required as part of a merger, acquisition, sale of assets (such as service agreements) or transition of service to a Huawei group entity or another company.
5 What Are Your Rights and Options?
You have the following rights and options:
5.1 Access your data
You can request information and a copy of your personal data that we have collected and stored in relation to Huawei Health by going to Settings > HUAWEI ID > Privacy center > Request your data on your device.
For additional access request, please contact us.
5.2 Rectify your data
In order to keep your data up-to-date and accurate, you can access and modify your:
• Huawei Health data from the app by going to Me > Profile.
• HUAWEI ID data by going to Settings > HUAWEI ID on your device.
5.3 Port your data
You can port your personal data that you have provided to us in relation to Huawei Health in a commonly-used, machine-readable format by going to Settings > HUAWEI ID > Privacy center > Request your data on your device.
5.4 Erase your data
You may at any time:
• Erase all fitness and health data from the cloud by going to Me > Settings > Privacy management > Clear all personal data from cloud in the app. If you erase the data, the data will be permanently deleted from the Health cloud, but it remains on your mobile phone/tablet.
• Erase your data collected in relation to activities and challenges you have participated in by logging out of the specific activity or challenge from the app's Activities screen.
• Erase all personal data from your mobile device's app settings by clearing Huawei Health data.
• Delete your HUAWEI ID account. As a result, your personal data will be erased from Huawei Health, Health Kit, and other services, which are associated with your HUAWEI ID account.
• Object to the processing of your data, as described in section 5.6. As a result, we will erase the data in scope of a valid objection if we no longer have legal basis to continue the processing.
• Contact us, if you think the processing of your personal data is unlawful and your data should be erased.
We will erase or anonymize your personal data without undue delay when necessary based on your aforementioned actions and in accordance with the retention periods as described in section 3.
5.5 Withdraw your consent
Your fitness and health data is uploaded to Huawei Health cloud only after you give your explicit consent in the app. You can withdraw your consent by going to Me > Privacy management in the app.
Your Huawei Health data is uploaded to the Huawei Health kit cloud only after you give your explicit consent in the app. You can withdraw your consent by going to Me > Privacy management > Link Huawei Health Kit.
You can withdraw the authorization to share your data with third-party services by going to Me > Privacy management > Data sharing and authorization in the app.
You can select the third-party apps that can access your wearable device by going to Me > Settings > Device capabilities.
5.6 Object to processing
If you wish to object to the processing of your data, which is based on our legitimate interests, please contact us.
When making the request, please specify the scope of the request and provide us with your email address or phone number that you used to log in to your HUAWEI ID.
We will contact you to verify your identity in order to proceed with your request.
5.7 Restrict processing
You have the right to restrict the processing of your data under the following circumstances:
• Your data is unlawfully processed, but you do not want to erase it.
• You have a legal claim that you need to establish, exercise, or defend, and you requested us to keep your data when we would not keep it otherwise.
• You have contested the accuracy of your personal data and the accuracy of your data is pending our verification.
• Your request for objection is pending our verification.
You may at any time restrict the processing of your health and fitness data to your device only by going to Me > Privacy management and disabling the data syncing in the app.
For other processing restriction related requests, please contact us. When making the request, please specify the scope and the grounds for the request and provide us with your email address or phone number that you used to log in to your HUAWEI ID.
We will contact you to verify your identity in order to proceed with your request.
6 How to Contact Us?
You can find guidance on how to exercise your data subject's rights in section 5. If you have any questions, comments, or suggestions on your rights as a data subject or the processing of your personal data by us or if you want to contact our Data Protection Officer, please contact us.
Our headquarters' address: Huawei Services (Hong Kong) Co., Limited, Room 03, 9/F, Tower 6, the Gateway, No. 9 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong. Registration number 1451551
If you believe that we do not process your personal data in accordance with this Statement or the applicable data protection laws, you can lodge a complaint with the data protection authority in your country/region, or the Privacy Commissioner for Personal Data in Hong Kong (China).
7 How Do We Update this Statement?
We encourage you to regularly check for the latest version of this Statement from the app settings as we may change it from time to time. If we make material changes to this Statement, we will notify you using an appropriate method, such as through a notification dialog box, notification message on your device, email, etc., depending on the nature of the change.